because our lawyers said so
CURRENT LEAD TIME UPDATE
WE ARE DOING OUR BEST TO FULFILL ORDERS AS QUICKLY AS POSSIBLE. HOWEVER, SOME PRODUCTS ARE RUNNING LONGER THAN THE STANDARD LEAD TIMES LISTED ON PRODUCT PAGES.
ALL PRODUCTS ARE CUSTOM MADE THERFORE WE CAN NOT REFUND OR CANCEL ORDERS DUE TO THESE DELAYS. THANK YOU FOR UNDERSTANDING.
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We do not accept returns, our satisfaction guarantee assures we will make your order right however we do not offer refunds. Direct Buy Blinds is not responsible for customer sizes or order entry errors, customer assumes full responsibility for all sizes entered and understands as stated on the how to measure page final sizes may vary by up to 1/8". All products are custom made to order and production normally begins the day an order is placed. No changes or cancellations can be made once production has begun. Since ALL Direct Buy Blinds products are custom made to order they cannot be resold in the normal course of business and therefore cannot be returned for any reason. Customer is responsible for confirming shipping information is accurate and packages can be delivered to such address. Address changes are not allowed once orders are in production, any re-routing to a different address or return of product for non deliverable address will incur additional fees that customer will be responsible for. Any order returned to Direct Buy Blinds by customer will be disposed of and no credits will be issued to customer. Orders placed at different times may not match previous orders due to product specification changes. All phone orders are read back to every customer at the time of order. Customer accepts full responsibility for all sizes and specifications read back to them at the time of placing their order. Any requests for damage or product issues must be requested within 24 hours of receipt. All specialty shutters have a design fee of $75 included to design and generate a drawing for customer confirmation. Once a specialty shape is designed and a drawing is generated the design fee will not be refunded under any circumstances. If changes or cancellations are requested prior to production and we are able to do so any amount refunded to your credit card will be less 3% of the total.
All products conform with CPSC child safety guidelines. Customer accepts full responsibility for installing and maintaining products stay configured in a safe manner keeping all cords out of reach from children and pets. If customer feels any product is missing anything required to complete the installation to meet these safety standards customer should refrain from installing until contacting our office immediately.
This Agreement shall be treated as though it were executed and performed in Arizona and shall be governed by and construed in accordance with the laws of the State of Arizona (without regard to conflict of law principles). Any cause of action by you with respect to the Site (and/or any information, Documents, products or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 16 and Section 17. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.
Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by us to collect or recover damages for, or obtain any injunction relating to, Site operations, intellectual property, and our services, shall be settled solely by binding arbitration. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Maricopa County, Arizona, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Maricopa County, Arizona necessary to protect the rights or property of you and us pending the completion of arbitration. Each party shall bear one-half of the arbitration fees and costs incurred.
May vary by product see product specifications for detailed information.